Frequently Asked Questions
Q
Should I use your tablet option or the terminal option?
A
Tablets offer many advantages for no extra cost, terminals are only recommended
where a physically more robust unit is essential.
Q
Do I need one of your printers with my system?
A
Voucher Printers provide the facility to produce paper copies of instant rewards
at the counter. You don’t need our printer if your rewards are to be presented in
any of the other ways we support.
Q
Can I mix and match tablets and terminals at my site?
A
Yes, although this may mean some restrictions in term of operation.
Q
Do I need broadband and WIFI?
A
No, but if you make WIFI available to us as an alternative to 3G you will qualify
for a discounted rate
Q
Can I move the terminal within my premises?
A
Yes, the terminal will work anywhere where there is a reasonable mobile signal but
it does require a power socket. The tablet options only require mains electricity
for charging purposes, so can be used anywhere with a signal (indoors or out).
Q
Do I need a POS system to implement Loyalty Pro?
A
The program works independent of other systems. The ONLY thing required is the Terminal
which is provided upon joining. There are no other hardware or software requirements.
Learn more
Q
Do I need to be constantly online?
A
No, all data is transmitted via wifi or 3G
Learn more
Q
Which customers should I enrol?
A
All your customers should be offered the chance to enrol. The more loyal customers
you have, the greater your turnover.
Q
What will it cost?
A
Cost is determined by the needs of your business and the number of outlets you have.
Prices start as low as £20 per week.
Click here for
a calculator that will give an estimate of costs and benefits
Q
Are there any other ongoing costs?
A
Marketing costs apply should you wish to use our portal for sending emails
and/or SMS.
Q
What are the redemption guidelines?
A
The amount of discount you give is entirely up to you.
Click
here for a handy calculator which will help you decide on a sensible rate.
Q
Why should I get involved?
A
Whether you are sold on the cost / benefit analysis of loyalty schemes or not, can
you afford to allow your competition the opportunity of enticing your client base
away?
Learn more
Q
How do I know it will work?
A
The scheme is backed by the resources of Pro-Networks and already has a number of
participants who will testify to the advantages. Rewarding loyalty is a proven strategy
in a modern business approach. Find out about loyalty schemes or about the advantages
of Loyalty Pro.
Q
If someone removes the SIM card from the terminal will it work in a standard mobile
phone?
A
No, it is a special type of SIM card.
Q
If the mobile network is busy does the terminal still operate?
A
Yes, it stores the data within itself until the mobile network responds.
Q
How long do I sign up for?
A
The minimum contract is 12 months, which automatically rolls on forward.
Q
Will my customer data be available to anyone else?
A
No. We hold the data on your behalf and it is strictly confidential.